Helbiz is a dockless intra-urban transportation solution directly integrated into the Helbiz platform that allows users to instantly rent and unlock electric vehicles from their smartphone and simply leave kerbside when finished.
Download the app and you are ready to go! Simply locate the nearest vehicle through the app, scan its QR code to unlock it and start riding within seconds. If you don’t see any vehicle icons displayed on the map, zoom in/out in order to search a wider area.
To unlock the Helbiz vehicle simply open the Helbiz app and tap on the “Start Ride” button. From here, either scan the QR code using your phone’s camera or manually enter the vehicle ID located beneath the QR code. In order to activate the engine please push off the ground with one of your feet and then press the accelerator.
To lock the Helbiz vehicle simply tap "End Ride" in the Helbiz app and take a picture of the parked vehicle. After completing your ride the app will provide you a summary of your trip.
Simply unlock one of our scooters through our Helbiz mobile app and benefit from fast and eco-friendly mobility in your town.
You now have all the tools to join our Mobility Revolution, what are you waiting for? Become part of our #HelbizFamily right now! Check out our tutorial video to become a Helbiz E-Scooter Pro rider
You can now reserve a Helbiz vehicle (e-scooter, e-bike & e-moped) in advance and make sure to have it available before actually start riding. Reserve your vehicle for up to 30 minutes for a regular price. Billing starts once you start the reservation.
Reserve costs the same per-minute rate as your ride. If you cancel your reservation you may still be charged for the minutes that the vehicle was reserved.
The same regulations reply to the Helbiz Plus users as well, you can reserve a vehicle by paying the standard price.
Can I pause a rental?
Yes, you can pause your ride so that another user cannot access your vehicle. Please note that you will continue to be charged regularly per minute while your ride is paused. During the pause time, the vehicle will be locked and you can resume the ride at any time.
Helbiz Plus users can pause the ride as well. If you pause the ride in the first 30 minutes you won't be charged, but if the pause continues after 30 minutes, you will be charged regularly per minute.
Important: Do not forget to end your ride!
Important: Although you have the possibility to ride our E-Mopeds outside the operational area, it is not allowed to pause the ride beyond the limits of the operational zone.