Helbiz Shared Rentals

Helbiz Vehicles

• Helbiz Electric Vehicles - How to use
• What to do if the vehicle runs out of battery during the rental?
• Maximum Weight?
• How to turn on the light?
• How do I use a scooter that has a mechanical lock?
• Incentivized Vehicles & Parking Zones

Account and Registration

• How to download the Helbiz app?
• How to sign up?
• How to delete your account?

• Why does Helbiz ask for camera access?
• Why does Helbiz ask for GPS location?
• What is Helbiz doing to protect my data and privacy?

Payments and promotions

• How much does Helbiz cost?
• How to pay for my ride - Helbiz Cash (PayPal, Samsung Pay, Apple Pay, Google Pay, Alipay, Tinaba, or CASH TOP-UP)
• Preauthorization
• Card Check
• How do I get a tax invoice?
• How do I get a ride receipt?

See all 7 articles

Zones and parking

• Zones
• Parking rules

Helbiz Plus and Packages

• Helbiz City Guide
• Helbiz Packages
• Helbiz Day Pass
• Helbiz Week Pass
• Helbiz Plus
• How do I cancel my subscription?

Safety

• How do I safely operate a Helbiz Scooter?
• How old do I have to be to use a Helbiz vehicle?
• Collision & Accident Procedure

• Australia rider insurance
• Helbiz Insurance Powered by YOLO

Helbiz Taxi

• Helbiz Taxi